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I opened a Credit Card account with one company. Someone posing as customer care from that company has cheated me by making unauthorised transaction by taking the OTP from me and they had used the money of Rs. 19914/-. This happened within 48 hours of I opening the account with that company and hence a clear indication that someone internal to that company knew all my details and has done it. I have filed a Cyber Crime FIR and also communicated to company customer care and grievance through email & phone. I have all emails and recorded calls. I have got no resolution from them yet. Now the company is asking me to pay the dues and threatening me of legal process. What shall I do? Am I liable to pay the money without getting any resolution on the complaint?