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I made an ICICI credit card payment through Mobikwik, but ICICI did not receive it, although Mobikwik confirmed the payment. ICICI started charging late fees. Out of anxiety, I posted about it on Twitter. After that, I received a fraudulent call, and the scammer used a remote access app to transact ₹40,000 from my credit card. Now, after 3 months, Mobikwik says the transaction was declined. Meanwhile, I’ve been fighting with the bank, and the ombudsman has said I need to pay the amount. What can I do?
You should immediately file a written complaint with the Cyber Crime Portal (www.cybercrime.gov.in) regarding the ₹40,000 fraud via remote access, and submit this along with all proof to ICICI including all transaction records from Mobikwik showing the payment was confirmed earlier and now declined. For further legal assistance, contact us on our helpline.