What legal action can be taken against recovery agents for harassment?

If you want to settle the matter legally, first ask the lender/bank/NBFC for a written settlement statement showing the total outstanding amount, interest, charges, and the final settlement amount. Do not rely only on calls from recovery agents. Send your request by email/letter and ask for an official settlement letter on company letterhead. If recovery agents harass or threaten you, you can make a complaint to the bank/NBFC grievance cell, and in regulated cases rely on RBI’s Fair Practices Code / recovery conduct rules. After payment, always collect a No Dues Certificate / closure letter. For further legal assistance contact us on our helpline number.