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I ordered a product online and returned it within 5 days, well within the 10-day return window. Despite repeated follow-ups, I kept getting vague responses. After two weeks, they suddenly claimed I returned a different product and denied the refund. I suspect something may have happened during transit, but they refuse to investigate or return the item. Now I have neither the product nor my money. Can I file a case in Consumer Court to get my refund?
Yes, you can file a case in Consumer Court. Since you returned the product within the allowed window and didn’t receive either a refund or your item back, it may qualify as unfair trade practice. Gather all evidence—receipts, messages, return confirmation and file a complaint through your local consumer forum or online. For further legal assistance contact us on our helpline number.