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I ordered a neckband worth 849 from the Boat official website. The sound quality is not good. Now I want a refund for the neckband, but the website is only offering a replacement. My question is, can I get a refund? Is it mandatory to provide a refund?
As per Indian consumer protection laws, if a product are defective or do not meet expectations, you are entitled to a refund. If the product is faulty and the website only offers a replacement, you can file a complaint with the Consumer Forum. Companies are required to provide a remedy (refund, replacement, or repair) under the Consumer Protection Act. For further legal assistance contact us on our helpline number.