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Hi, our Supplier (B2B) is not able to carry out delivery of a certain number of products invoiced due to external factors beyond his control. Therefore, I requested to refund of the outstanding bill amount and he agreed. However, it has been months and he has not processed the refund. What can I do?
Send a reminder email or letter. Clearly state the agreement and the date on which the refund was supposed to be processed. Request a specific date by which you expect to receive the refund. Call the supplier and speak to a manager. Explain the situation and request a refund. Be polite but firm. Contact us for further enquiry.