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Hello, I am living overseas and it is difficult for me to handle this situation. A hotel connected me with a courier who sent my package overseas, but some items are missing. I have proof of text messages and shipping labels showing that my package arrived lighter. The hotel says it is no longer their responsibility and has been rude. I need help to recover my losses.
You should first send a legal notice to the hotel and courier demanding compensation for the missing items. Keep all proof such as messages, courier labels, and weight details. You may file a complaint before the Consumer Commission under the Consumer Protection Act, 2019 for deficiency in service and claim compensation for your losses. For further legal assistance contact us on our helpline number.