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Bought headphones worth 6000 (5099 paid) via JBL's official website. received a defective product, arranged for a replacement via customer service. got my package picked up and when it reached JBL's warehouse, they said they had received a non JBL item and returned me that item itself (an old clock). Now my money is gone and I don't even have my headphones with me. JBL support is refusing to help citing that I didn't make a continuous video of my packing (I made video in 2 parts mistakenly)
Sir, firstly you should contact JBL’s customer service and insist them to resolve the matter. If they do not comply then you can file a complaint to the consumer protection agency with help of an expert lawyer. For further legal assistance contact us on our helpline number.