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I have been using a Vodafone postpaid connection for a long time. In March 2023, I was hospitalized and couldn’t pay the bill. A huge penalty was added. I requested to convert my number to prepaid, and Vodafone Coimbatore office promised to process it online. Later, a staff member from Salem named Babu asked me to pay ₹400 to clear the dues. Now I have a due of ₹541 and have received a legal notice. Please help me resolve this and close the account.
If Vodafone promised to convert your connection and you did not use the number, you can reply to the legal notice explaining your situation. Keep email records and payment proof. Contact Vodafone’s customer care in writing and request closure. You may also file a complaint with the telecom ombudsman or consumer forum. For further legal assistance contact us on our helpline number.