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I placed an order on an online page on July 2, 2022, for ₹3,149. They initially said delivery would take 15 days, then extended it to 3 months. I never received the product. They refused a refund, saying there's no refund policy. It's been over 4 months now. How can I take legal action to get a refund and compensation?
File a complaint on the National Consumer Helpline (NCH) and send a legal notice to the seller demanding refund and compensation. If there's no response, file a consumer case online or in your local consumer court with proof of payment and chats. You can claim full refund and compensation for mental harassment. For further legal assistance contact us on our helpline number.