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I am seeking legal advice regarding an incident at Maison PVR, Jio World Drive, Mumbai, on January 17, 2025. My friend and I ordered vegetarian dum biryani for a movie but were served non-vegetarian food, which I unknowingly consumed. As a Jain, this deeply violated my religious beliefs, leaving us distressed. Although we reported this to PVR, their compensation of ten movie tickets does not suffice, and our request for a ban on non-veg items or a change in packaging was ignored. We've sent a legal notice for free from a website but haven't received a response. As students, we cannot afford litigation fees and are seeking guidance on how to proceed. Your help is greatly appreciated.
You can seek compensation for the distress caused by receiving non-vegetarian food, which violated your religious beliefs. Since PVR’s compensation was not sufficient, you can send a follow-up legal notice or file a complaint with the Consumer Forum or FSSAI. As students, you can look for free legal aid through law colleges or NGOs. Additionally, you may explore options like mediation to resolve the issue affordably. For further legal assistance contact us on our helpline number.