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I ordered an item from Instagram in size XS, which was my correct size according to the chart. I requested to cancel the order within one hour, before it was even processed, but they denied it. I decided to go ahead with the purchase. However, when I received the item, it was too small. I sent multiple emails requesting an exchange for a medium size. Now, they are asking for an additional 200 rupees (which was only mentioned on the website, but it's hard to find). They said the exchange is possible only with this extra payment. However, their website still only shows the XS size available, even though they have all sizes for exchange.
Sir, you have the right to return or exchange a product if it doesn’t match the description or is defective, as per the Consumer Protection Act. Keep all your emails and messages as proof. If the seller is asking for extra charges unfairly, you can file a complaint with the National Consumer Helpline or Consumer Court. Review their exchange policy, and consider seeking legal advice if the issue isn’t resolved. For further legal assistance contact us on our helpline number.