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It has been almost a year since I purchased a Lenovo M10 tablet for around ₹8,000. The device has been lying at the service center because Lenovo has been unable to resolve the issue. The motherboard has already been replaced twice, but the problem still persists. Due to repeated delays, I was forced to purchase an extended warranty. Lenovo has neither offered a replacement nor a refund. How can I get this matter resolved at the earliest without spending any additional fees?
You can take action under the Consumer Protection Act, 2019. First, send a written complaint or legal notice to company asking for a replacement or full refund. If they do not resolve it, you can file a free complaint on the National Consumer Helpline (1915) or submit an online case on the e-Daakhil consumer portal. Repeated failure to repair the device amounts to deficiency in service. For further legal assistance contact us on our helpline number.