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I paid online for a dress, but after hearing that the shipping charges were over ₹200, we canceled the order and requested a refund. Now, the seller has sent me another QR code and is asking me to pay an additional ₹899.
You are not obliged to pay the extra ₹899. Send a written request to the seller for a refund of your original payment. If they refuse, you can file a complaint with the Consumer Forum under the Consumer Protection Act, 2019. Keep all receipts, QR codes, and chats as proof. For further legal assistance contact us on our helpline number.