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I am seeking legal advice regarding a distressing incident that occurred during my visit to Maison PVR at Jio World Drive, BKC, Mumbai, on January 17, 2025. My friend and I had booked two tickets for the 3:50 PM showing of "Emergency" and ordered vegetarian dum biryani. To our shock, we were served non-vegetarian dum biryani, which we unknowingly consumed due to the darkness in the theater. As a Jain, eating non-vegetarian food goes against my religious beliefs, and this experience has left us devastated and deeply hurt. We reported this to PVR, but the compensation offered—ten movie tickets with food—does not address our grievances. We are now requesting monetary compensation, as we feel our religious sentiments were violated. I would appreciate any guidance you can provide on taking further action in this matter.
You can send a legal notice to PVR demanding monetary compensation for violating your religious sentiments and can file a complaint with the Consumer Forum under the Consumer Protection Act for deficient service. Include emotional distress claims and provide evidence of your religious beliefs. If needed, consult a lawyer for further legal action. For further legal assistance contact us on our helpline number.