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I purchased a plazoo from my nearest shop, but after coming home, I realized it doesn't match with my dress. I returned to the shop after two days and asked for a refund, but the shop owner is denying it. Is there any provision in the Consumer Protection Act, 2019, that I can use to ask for a refund?
Under the Consumer Protection Act, 2019, if the product is defective or doesn't meet the expectations, you are entitled to a refund or replacement. You can send a legal notice demanding a refund, and if the shop refuses, you can file a complaint with the consumer forum or the District Consumer Disputes Redressal Commission. For further legal assistance contact us on our helpline number.