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Respected Sir / Madam, I had signed a contract with Grandura Leisure in August 2022 for a timeshare membership for 5 years. The total amount was Rs. 1.4 lakhs for 5 years. The full amount was paid to Grandura Leisure through a personal EMI through ICICI bank with Grandura Leisure confirming to payback the EMI charges and interest. However - 1) I am not receiving any reply to all my emails sent to the Grandura customer care team for all service requests. 2) The Grandura customer care contact phone no. are all disconnected and not reachable. 3) The Grandura office is also closed. 4) I am not able to book any holiday package / membership benefits. The company is a complete fraud. No service is provided. I would request you to please let me know the process to address the grievance. Regards, Analava
To address this grievance, consider filing a formal complaint with consumer protection authorities in your jurisdiction, outlining the details of the fraudulent transaction and lack of services from Grandura Leisure. for further enquiry contact us.