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I work in the sales process for flight bookings. I had a customer whose booking was not confirmed by the company as it didn’t meet their standards, and the sale was rejected. I then left the company, joined a new one, and got the sale confirmed. Now, my previous employer has sent me a legal notice to refund the amount to the passenger, claiming it’s their customer, after 80 days, and threatening to file for defamation. What should I do?
Sir, firstly you should review your employment contract to check if customer ownership or post-employment obligations are mentioned. If the company rejected the booking and you had no further involvement, the responsibility may not fall on you. The defamation threat should be examined, as defamation claims require proof of false statements made with intent to harm. Consult a lawyer to assess if you owe any refund and to respond to the legal notice appropriately. For further legal assistance contact us on our helpline number.