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The only contract document provided was the quotation, which outlined the type of test, no scope of the test, turnaround time, and a requirement for 100% advance payment. The client has made baseless allegations about delays in reports, inaccurate results, and questioning the analysis methods. Their demand for a large sum of money appears to be a form of extortion. We have responded with factual information and clarified our processes, but the client rejected our response. What legal options and remedies do we have?
If the client is making baseless claims and demanding money, you can defend yourself legally by producing the signed contract, evidence of services rendered, and communication with the client. If the client continues to make threats, you may consider sending a legal notice and even filing a defamation case if necessary. Consult a lawyer for further action. For further legal assistance contact us on our helpline number.