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I ordered a product from an e-commerce site on 20th July 2023 but received the wrong item worth ₹321. I’ve tried for 25 days via email and WhatsApp to get a refund or replacement, but nothing happened. I’m a student and can’t afford a lawyer. Please guide me on how to send a legal notice.
You can send a legal notice to the company demanding a refund or replacement. If ignored, file a complaint in the Consumer Forum online (efile in NCDRC site). Since you’re a student, you can write the notice yourself or get help from free legal aid services in your area. For further legal assistance contact us on our helpline number.