Is it legal for a shop to charge handling fees?
I purchased granite and tiles from a shop, and they additionally charged Rs. 1,660 as a handling charge. Is this legal or illegal?
Handling charges can be legally charged in India. The only fact that makes the same illegal is consumer awareness with respect to the charges. Therefore, the handling charges become illegal if you were not aware or did not agree to the same when the sale was entered upon.
If the shop charged you an extra handling fee without informing you beforehand, it may be considered unfair under the Consumer Protection Act. If it was clearly mentioned before the purchase, it might be valid. So, you can file a complaint with the Consumer Forum. It is advised to consult an expert lawyer who will assist you with the best course of action. For further legal assistance contact us on our helpline number.
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