What can I do if received duplicate product?
I ordered a product from Flipkart, but the product I received is a duplicate of the original product. I want to file a complaint against the seller and Flipkart company.
Dear client, you should immediately raise a return or a refund complaint on Flipkart and keep all the photos, invoices and packaging as a proof. If the issue is still not resolved, you can file a complaint with the consumer helpline or the consumer court for selling a duplicate product. I hope this answer your query, for further queries contact us.
If you received a duplicate product from company, it amounts to deficiency in service and unfair trade practice. First, raise a complaint on company and request return/refund or replacement. Keep proof like invoice, product photos, and packaging. If company or seller does not resolve the issue, you can file a complaint before the District Consumer Commission under the Consumer Protection Act, 2019 and claim refund, compensation, and litigation costs. For further legal assistance contact us on our helpline number.
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