How can I continue EMI payments instead of arbitration proceedings?

I took a loan of 3 lakh for 48 months on my credit card one year ago. My last month's EMI of 16,000 is due. I received an invocation of arbitration, and they mentioned that the total outstanding balance of 3 lakh (almost 1 lakh including interest that I have already paid since last year) must be paid by January 15. I received the email on January 16. They have not mentioned any further dates, and I am unsure what to do. I do not want to go for a settlement. I can pay the monthly EMI, including the interest. I will need to arrange the amount of 16,000 that they asked me to pay via their collection team. My registered phone number is off, so I am unable to receive calls from them. Please advise me on what I should do. I do not want to go for arbitration and instead prefer to continue with the monthly EMI as originally agreed.