Where to file consumer complaint for postal service compensation claim?
I sent an article via speed post, but it was delayed by 15 days. During this time, I contacted the post office repeatedly, wrote emails to the Postmaster General and other postal authorities, and filed a complaint with the National Consumer Helpline. My parcel was also untraceable for 5 days, causing a lot of stress and inconvenience. The contents were worth ₹1200. I want to seek compensation for the delay and mental harassment. How can I proceed legally, and what amount can I claim? Can I file a consumer complaint with legal aid or at no cost?
You can file a case in the Consumer Court for compensation due to the postal delay and inconvenience. Attach your complaint records, parcel receipt, and any communication. You can seek compensation for both monetary loss and mental harassment. You can also get free legal aid if you cannot afford a lawyer. For further legal assistance contact us on our helpline number.
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