Can I get refund and compensation from consumer court?

I subscribed to the Impact Plus lead generation package from Sulekha by paying ₹35,000 based on representations made by their sales representative. I was informed that the Impact plan generates approximately 3 leads per day and was advised that Impact Plus would provide higher and better-quality leads. Relying on this, I purchased the plan. However, the actual performance has been extremely poor, with only one lead in 4–5 days, most of which are non-responsive and not genuine, resulting in no business benefit. My refund request was denied, citing terms and conditions, despite clear misrepresentation and deficiency in service. I raised complaints with the company and also approached the National Consumer Helpline, but no resolution was provided. I seek legal advice on pursuing a refund, compensation, and litigation costs under consumer law for unfair trade practice and deficiency in service. Can I get a refund, compensation, and litigation costs through the Consumer Court? Please suggest.

2 Answers
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A M Iktear Uddin (Anik)
Advocate A M Iktear Uddin (anik) Answered: 20 Apr 2026

Dear client, You can file a complaint with the District Consumer Commission. This is under the Consumer Protection Act from 2019. You can ask for a refund, compensation and costs for going to court. If a company makes promises, about getting leads and the actual service is bad it is a bad service and unfair business practice. Keep all your proofs. This includes payment details, chats and emails. You will need these to support your claim.The Consumer Court can give you relief. If you have any query please feel free to contact us.

Admin
Advocate By LEAD INDIA Answered: 17 Apr 2026

You can file a complaint before the District Consumer Commission under the Consumer Protection Act, 2019 for refund, compensation, and litigation costs. If the company made false promises about lead generation and actual service is poor, it amounts to deficiency in service and unfair trade practice. Keep all proofs like payment, chats, and emails to support your claim. Consumer Court can grant relief. For further legal assistance contact us on our helpline number.  

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