How can I recover losses from missing courier items overseas?
Hello, I am living overseas and it is difficult for me to handle this situation. A hotel connected me with a courier who sent my package overseas, but some items are missing. I have proof of text messages and shipping labels showing that my package arrived lighter. The hotel says it is no longer their responsibility and has been rude. I need help to recover my losses.
Dear Client, Section 148 of the BNS 2023 requires the hotel to provide protection for goods until delivery. The delivery service provided by them makes all thefts and damage to property against their trust "Criminal Breach of Trust" according to Section 316 of BNS 2023.You should initiate a complaint under Section 173 of BNSS 2024, which allows for registration of an e-FIR since you are overseas. The hotel's rude behavior and failure to guarantee safe transportation, according to Section 2(11) of the Consumer Protection Act 2019 results in service deficiencies. You can electronically file claim through Consumer Commission via the e-Daakhil portal to recover the value of missing items and compensation for mental agony without physically being present in India.
You should first send a legal notice to the hotel and courier demanding compensation for the missing items. Keep all proof such as messages, courier labels, and weight details. You may file a complaint before the Consumer Commission under the Consumer Protection Act, 2019 for deficiency in service and claim compensation for your losses. For further legal assistance contact us on our helpline number.
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